Remote remote Jobs

Overview As a Customer Success Manager (CSM) at TNS for the Enterprise Branded Calling (EBC) product, you will be entrusted with running our 1 to many success programs, driving product adoption and engagement across our growing �EBC� customer base. Responsibilities Manage customer relationships, engaging proactively through regular trainings, webinars, and outreaches, focused on driving higher usage of EBC for their outbound calling programs and project manage the customer onboarding experience Partner with internal stakeholders across sales, marketing, notary ops, and product, to ensure the smoothest possible customer experience Run point on customer escalations and pulling in executive resources as needed Analyze data and drawing insightful recommendations for customers Develop deep understanding of the customer trends and motivators for success Advocate for industry best practices, and work independently to develop additional best practices to solve customer needs Understand competitive products and speak to product differences that spotlight EBC Qualifications 4+ years customer success experience, preferably at an Ad /Mar tech, B2B SaaS company, communication platforms (CPaaS, CCaaS or UCaaS), or customer engagement services A knack for building deep customer relationships, up to and including the c-level Excellent problem solving and critical thinking skills with an aptitude for learning new technologies Demonstrated ability to own a large book of business, and manage competing priorities with a strict attention to detail Comfortable working with data in MSFT Excel (Intermediate skill lvl).

Customer Health & NPS Oversee the company's NPS program: survey design, data collection, reporting, and closed-loop feedback. What You Bring: 5+ years in Customer Success Operations, Revenue Operations, or Business Operations at a B2B SaaS company.

About Jerry.ai Jerry.ai is America�s first and only super app to radically simplify car ownership. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

Trilogy operates differently. What You Will Be Doing AI-Augmented Customer Resolutions: Examine complex tickets that AI systems have escalated, leverage human judgment in areas where AI capabilities are limited, and subsequently enhance the AI system to reduce future gaps What You Won�t Be Doing Spending two full months on onboarding; the expectation is to achieve proficiency on multiple products during the first month (we acknowledge this timeline is demanding) Depending on managers for problem resolution; candidates who cannot remove their own obstacles will find this role particularly challenging Senior Technical Support Analyst Key Responsibilities Combine technical human judgment with AI capabilities to provide outstanding customer support, concentrating on sophisticated issues that AI systems cannot yet handle independently Basic Requirements A minimum of 3 years of total experience in technical customer support positions Advanced proficiency with generative AI tools (i.e., use of multiple AI platforms, capability to automate workflows and create custom GPTs); candidates whose AI usage is limited to research, learning, brainstorming, or content generation will not meet this requirement Current residence in North or South America About Trilogy Hundreds of software businesses run on the Trilogy Business Platform.

As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. Principal Tier 2 Remote Support Analyst 117999BR EEO Career Site Equal Opportunity Employer.

Lensa partners with DirectEmployers to promote this job for Molina Healthcare. Job Qualifications Required Education Associate degree or equivalent combination of education and experience Required Experience 3-5 years� experience in a call center environment 1-2 years supervisory experience Preferred Education Bachelor's Degree or equivalent combination of education and experience Preferred Experience 5-7 years To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. About BAE Systems Intelligence & Security BAE Systems, Inc.

Trains internal colleagues, clients, state representatives and EDI vendors as required on EDI processes, technical programming, utilization of the EDI vendor system, state and client implementations, parameter set up, data mapping and the IAIABC EDI Standard. Creates EDI job aids and training materials.

About Jerry.ai Jerry.ai is America�s first and only super app to radically simplify car ownership. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

Imply is an equal opportunity employer. All official communication from Imply will come from email addresses ending with @imply.io.

As a Principal Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. Principal Tier 2 Remote Support Analyst 118258BR EEO Career Site Equal Opportunity Employer.

Dutch hais lus I Deutsche Sprecherin Remote Customer Support Advisor (German or Dutch Speaker) Full-Time Work From Home Turkey-based Are you passionate about helping people and solving problems with empathy and precision? Wat wij bieden: Aantrekkelijk salaris + bonussen Maaltijdkaart & priv�ziekteverzekering Volledig remote functie Opleiding en begeleiding vanaf dag ��n Kundenservice-Berater (Deutschsprachig) Unterst�tze Kundinnen und Kunden per Telefon, E-Mail oder Chat mit Empathie und Professionalit�t.