As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware. Key Responsibilities: Own and manage strategic relationships with a portfolio of global, enterprise customers Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies Lead value-based success planning, business reviews, and renewal/expansion discussions Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience Deliver compelling presentations that communicate Basware’s value proposition and strategic impact to executive stakeholders Maintain a deep understanding of the customer’s business and industry to proactively identify success enablers and expansion opportunities , 4+ years of experience managing global, enterprise customer accounts Proven experience working with high-level stakeholders (VP+) to build and strengthen business relationships Demonstrated track record of driving business expansion within large customer organizations Strong experience in strategic, value-based selling and outcome-driven account management Exceptional presentation, communication, and relationship-building skills Background in Customer Success, Sales, and/or Relationship Management Comfortable navigating complex, global organizations and managing multiple stakeholder relationships Proven ability to grow customer accounts quickly and sustainably Strong cross-functional collaboration skills - able to align and influence internal teams across product, sales, and services Consulting experience required: whether Big 4...
