Crew hiring Business Analyst
May be filledDuration: FTE Location: PA-Philadelphia, Hybrid 3-4 days onsite Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts.…
Read full description
Duration: FTE Location: PA-Philadelphia, Hybrid 3-4 days onsite Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Responsibilities Business Process Analysis and Design Lead end‑to‑end mapping of current‑state and future‑state business processes using standard methodologies Identify gaps, inefficiencies, and opportunities for optimization in workflows across Sales, Service Delivery, Support, and Billing Requirements Gathering and Discovery Facilitate structured discovery sessions with business partners to understand goals, pain points, dependencies, and functional needs Translate high‑level business objectives into detailed, actionable business requirements and user stories Partner with SMEs to validate requirements and ensure accuracy, completeness, and alignment with business priorities Support prioritization discussions and help define acceptance criteria for proposed enhancements or solutions Cross‑Functional Collaboration and Stakeholder Management Serve as a liaison between business stakeholders and technical teams, ensuring shared understanding and clarity of requirements Coordinate input and approvals across Business functions including Sales, Marketing, Finance, Engineering, Product, Billing, and Care Present recommendations, findings, and process improvements to leadership in a clear and compelling manner Facilitate workshops, problem‑solving sessions, and cross‑functional alignment discussions Project and Change Support Contribute to project planning, impact assessments, and readiness activities for new tools, enhancements, and process changes Assist in UAT planning and execution, validating that solutions meet documented business requirements Support change management activities, including training materials, communications, and process transition support Road-Mapping and Planning Develop and maintain business capability roadmaps aligned with strategic objectives, operational needs, and technology d...