GadJet

[Industry: Computers and Electronics Manufacturing | Type: Full-time | Level: Mid-Senior level] Job descriptionWe are a fast-growing FMCG supplier to the UK convenience retail sector, operating in a high-volume, product-led environment.As the business continues to scale, we are looking for an experienced Operations Manager to take take over the day to day running of the business and act as the operational lead across teams.The roleThis is a senior operational role with significant responsibility and autonomy. The Operations Manager will oversee the day to day activities of the business, manage multiple teams, and ensure operations run smoothly, efficiently, and in line with business priorities.The role is designed to reduce operational pressure on senior management by taking ownership of people management, operational delivery, and issue resolution, while providing clear reporting and performance visibility.Key responsibilities·      Overlooking the day-to-day business operations·      Line management of the field sales representatives, including activity levels, performance, and follow-up·      Coordination and management of all teams and departments, ensuring accuracy, responsiveness, and accountability·      Coordination with the finance team to ensure smooth invoicing, credit control, operational alignment, and issue resolution.·      Acting as the main escalation point for customer complaints and service issues, ensuring timely and professional outcomes·      Ensuring internal processes, systems, and controls are followed consistently·      Driving a culture of accountability, follow-through, and continuous improvement·      Providing structured, regular operational and performance updates to senior management·      Supporting recruitment, onboarding, training, and performance management of operational staff.Skills & Experiences·      Proven experience in an operations management or senior operational role·      Background in FMCG, wholesale, distribution, or a product-led business·      Demonstrable experience managing both field-based and office-based teams·      Strong leadership, organisational, and problem-solving skills·      Confident handling customer escalations and difficult conversations·      Commercially aware, with the ability to work closely with finance and understand performance drivers·      Clear, confident communicator able to report to senior management·      Comfortable working in a fast-paced, high-volume environmentJob Type...