In support of their needs, we are looking for anIT Support EngineerJob Description:Job Title:IT Support EngineerJob Type:Contract (6 months)Job Location:New York City, NYWork Schedule:OnsitePay Rate:$45/hr, Based on…
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In support of their needs, we are looking for anIT Support EngineerJob Description:Job Title:IT Support EngineerJob Type:Contract (6 months)Job Location:New York City, NYWork Schedule:OnsitePay Rate:$45/hr, Based on experience, Open to C2C candidates as well.Responsibilities and Qualifications:Presentation and Communication:Strong presentation skillsfor conducting training sessions, leading stand-ups/town halls, and clearly communicating technical issues and solutions to a non-technical audienceLeading new hire onboarding- first impression for new employees must deliver onboarding charismatically and with technical accuracyComfort working in a fast-paced, dynamic startup environment, demonstrating flexibility, proactiveness, and a willingness to take ownership of tasks beyond the defined scope.End User Support & Helpdesk Management:Proficiency in managing and prioritizing IT support tickets.Experience with ticket queue management, including ticket response, creation, and escalation procedures.Ability to learn and adhere to team escalation processes.On-site Support & Events:Ability to provide on-site support for the NYC office.Experience in supporting office events, stand-ups, and town halls.Hardware and Equipment Support:Hands-on experience with standard desk setupsAV Equipment management and upkeep of conference room technology (Poly, Neat, Google Meet)Strong troubleshooting skillsfor both Windows, Mac, and Cloud PC operating systems. Must demonstrate ability to apply a systematic approach to problem-solving.SysAdmin Management & Familiarity:Experience and familiarity with managing common enterprise applications (e.g., Slack, Gmail, Okta, Jamf, Intune).Printer Management:Proven experience in managing and troubleshooting printers in an office environment.Notes - 25 - 30%: In office support, AV Support, Laptop/Desktop troubleshooting tickets40+%: Mainly looking for charismatic person with strong presentation skills.