This role blends technical problem-solving, clear and effective communication, and hands-on implementation work. You will translate complex technical concepts into practical guidance for non-technical stakeholders while…
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This role blends technical problem-solving, clear and effective communication, and hands-on implementation work. You will translate complex technical concepts into practical guidance for non-technical stakeholders while ensuring solutions are configured, tested, and adopted successfully.Key ResponsibilitiesClient Communication & ConsultingCommunicate effectively with clients through written documentation, presentations, and verbal interactions to explain system functionality, implementation progress, and issue resolution.Translate technical concepts and system behaviors into language that non-technical users can understand and apply.Build and maintain strong client relationships, navigating complex discussions and conflict situations to achieve shared business goals.Participate in client meetings, workshops, and training sessions to ensure solution adoption and client confidence.Solution Implementation & Problem SolvingPrepare and execute system configuration, build, testing, and conversion activities using the established implementation methodology.Troubleshoot and resolve configuration, integration, and data issues across a variety of client environments.Partner with cross-functional internal teams to resolve complex issues and manage escalations effectively.Identify, document, and communicate solution status, risks, and issues to clients and project leadership.Analysis, Testing & TrainingAssist clients and project teams with current-state analysis of workflows and operational processes.Perform system testing and validate configurations to ensure functionality meets client requirements.Support end-user training and provide guidance on best practices to maximize solution value.Continuous ImprovementIdentify opportunities to improve delivery processes, create efficiencies, and enhance implementation methodologies.Develop and maintain documentation for standard processes, best practices, and client-specific configurations.Required QualificationsBachelor’s degree or equivalent relevant professional experience1+ year of experience in healthcare IT, systems implementation, tec...