Nextlane

🌐About UsAt Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer

We’re now building a new Inside Sales Business Unit in Porto, and this role is a key entry point to join the project from the very beginning. 🚀 The Role As an Inside Sales Representative (Level 1), you will be one of the first hires of this new BU and play a critical role in building a scalable, performance-driven Inside Sales model.

As Support Manager, you will have full ownership of establishing the team, defining operating models, and setting the standards for customer support excellence across multiple markets. You will play a critical role in shaping how Nextlane delivers technical support globally, combining hands-on leadership with strategic impact.

This is an individual contributor role within a growing, international Customer Support Centre of Excellence. 🚀 Your mission Deliver timely, high-quality, and customer-focused front-line support Ensure customer issues are properly understood, documented, and resolved or escalated Contribute to a consistent and professional customer support experience Actively support continuous improvement through knowledge sharing and feedback 🎯Your Responsibilities Customer Support & Issue Resolution Handle incoming customer support requests via phone, email, chat, or other support channels Analyze customer questions and issues related to daily usage of Nextlane software solutions Provide clear guidance, explanations, and solutions within the defined support scope Detect incidents, software issues, or potential risks and ensure proper follow-up Ticket Management & Escalation Accurately log, qualify, and document customer requests in the support ticketing system Ensure correct prioritization and f...