nTech Workforce

There will be once-per-month travel to Joliet or Morris, IL (whichever is preferred) for nuclear badging purposes.• The schedule is Monday – Friday during standard business hours.Overview & ResponsibilitiesWork with a leading clean energy provider in their Midwest Cyber Security division. You will be responsible for the physical and logical setup of next-generation monitoring systems, acting as the primary "doer" to ensure the lab environment is robust and well-documented.You will…• Physically rack and cable HP servers and Cisco networking equipment.• Configure server hardware, including hardware-level RAID settings.• Deploy and configure Windows Server 2019 and virtual machines using VMware ESXi or Hyper-V.• Perform initial network configuration, including VLANs, routing, and IP addressing.• Assist in overhauling the SIEM (Splunk) environment by creating basic searches and optimizing dashboards.• Use GUIs to manage next-gen firewalls (Cisco FTD) and modify access control lists (ACLs).• Provide detailed documentation of technical solutions in "layman’s terms" for site analysts.Required Qualifications• 3-5 years of experience in IT Desktop Support, Server Support, or Infrastructure.• Proven experience with physical hardware deployment (racking, cabling, RAID configuration).• Hands-on experience installing and configuring Windows Server operating systems.• Experience creating and restoring VMs within a VMware environment.• Ability to pass a nuclear-grade background check, psychological evaluation, and a zero-tolerance drug test (including marijuana).• Must be willing to travel to a nuclear site (Joliet or Morris area) once a month for badging purposes.Preferred Qualifications• Familiarity with Splunk (running searches or viewing dashboards).• Experience with Cisco branded switches and Next-Gen Firewalls (FTD).• Relevant certifications such as CCNA or CCIE.• Experience working with HP server hardware.

This critical role requires a visionary leader to define and execute the product roadmap for a new inquiry/case management solution, leveraging core ServiceNow modules like Customer Service Management (CSM) and IT Service Management (ITSM). You will…• Drive and define the strategic product vision for the Customer’s business transformation using the ServiceNow platform.• Own, manage, and execute the product backlog and roadmap, ensuring alignment with overall business objectives.• Conduct discovery sessions and meetings with internal business owners (PCBSA) and external FEP plans to gather and capture detailed requirements.• Create feature hypotheses, make data-driven decisions, and execute on the product roadmap.• Serve as the customer-facing representative, conducting presentations to executives and management with advanced presentation and communication skills.• Create necessary documentation and PowerPoints for product strategy and feature communication.• Recognize, analyze, and solve complex technical and business problems related to ServiceNow implementation.Required Qualifications:• Minimum of 6 years of dedicated Product Owner experience• Demonstrated, hands-on knowledge and experience with ServiceNow implementation, particularly with the CSM, ITSM, and/or CRM modules (not just using it as a ticketing system).• Experience in product leadership roles where the candidate defined and owned the product vision and roadmap (not just executing project requirements).• Strong knowledge of product planning and life cycle development principles.• Experience working with multiple/larger teams, particularly within an Agile/SAFE Agile environment.Preferred Qualifications:• Experience with comparable CRM/CSM platforms and tran...