PremiStar

This role leads the dispatch team, collaborates closely with service contract billers, and drives service-related revenue through proactive engagement in service sales and contract renewals. The Manager - Service Operations works in partnership with the General Manager and Office Operations Manager to support operational excellence, streamline processes, and enhance the overall customer experience.Responsibilities:Provides Operational Leadership including overseeing the dispatch team (service coordinators), ensures effective scheduling, workload balance, and timely responses to customer needs.Monitors department KPI’s related to service delivery, response times, and technician utilization.

[Applicants: Over 200 applicants | Industry: Facilities Services | Type: Full-time | Level: Executive] Reporting the COO, the Senior Vice President (SVP) of Operations will be a key executive leader responsible for maximizing synergies from new acquisitions and enhancing profitability across the organization. The SVP will lead commercial integration synergy efforts for acquired companies, ensuring alignment with the overall strategic vision while maintaining a focus on local market excellence.This role requires a hands-on leader with a proven ability to manage complex integration processes, optimize operational performance, and deliver measurable financial outcomes in the HVAC sector.Responsibilities:Integration and Synergy Management:Identify and execute synergy opportunities across acquisitions, including commercial strategies, operational efficiencies, procurement savings, and resource sharing.Involved in due diligence activities related to potential acquisitions.Develop, execute and implement strategic operations, sales, and business development plans to achieve local growth and profitability targets.Ensure a focus on pricing discipline, operational efficiencies, and margin improvement across the organization.Monitor financial performance and operational KPIs, identifying opportunities for cost savings and revenue enhancement.Drive initiatives to enhance local operational performance, customer satisfaction, and market competitiveness.Implement standardized processes and best practices while accommodating local market dynamics.Foster a culture of continuous improvement and innovation to ensure sustained excellence.Partner with finance teams to align budgets, forecasts, and P&L objectives.Leadership and Collaboration:Collaborate closely with cross-functional teams, including Finance, HR, and IT, to achieve organizational objectives.Maintain a strong focus on team member engagement, safety, and compliance with all relevant regulations and standards.Qualifications:Bachelor’s degree in business, Operations Management, Engineering, or a related field (MBA preferred).10+ years of progressive leadership experience in operations, with a strong background in driving commercial growth in the HVAC industry.Proven success in achieving synergies in an M&A environment/branch-based field organization.Expertise in driving commercial excellence and improving local market performance.Strong financial acumen and experience managing P&L responsibilities.Exceptional lea...