[Applicants: Over 200 applicants | Industry: Entertainment Providers | Type: Full-time | Level: Director]
About the Role:We are looking for a detail oriented, innovative, and proactive Content Operations Director to lead our Operations team. Managers, Supervisors, Program Managers, Tech Ops, Sr Associates and Associates, providing training, performance management and mentorship.Oversee the content pipeline to ensure the team effectively QAs, tracks, validates, troubleshoots and manages content ingestion, while also checking and enhancing metadata to enable the timely launch of titles.Report on Content Operations KPIs and collaborate with Data Science to create metrics to track progress against goals.Design and implement automated workflows and processes to optimize content operations and partner with Product on content platform roadmap initiatives to improve operational efficiency and scalability..Primary point of contact for cross-team collaborations involving Content Operations, including live events, localization, systems changes and updatesCreate collaborative relationships with team members across many departments and teams, including Content Acquisitions, Content Partnerships, Originals, International, Product and EngineeringEvaluate, implement, and manage operational third-party applications and services such as Aspera, FrameIO, Virtual Edit Bays, AWS, QA, dubbing, and Audio Description generationOversee third-party vendor relationships, inclusive of negotiations, establishing workflows, technical integration and managing invoicesEnsure the team is structured effectively to scale and support the company’s goals which can include variable schedules as necessary.An endless commitment to quality and the bes...
