(fluent German & English) Customer Support Consultant

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. What you will do: Deliver outstanding customer support via emails, calls, and chats Build strong and lasting customer relationships Resolve customer issues quickly and efficiently, ensuring high-quality solutions Keep up with evolving tools and technology Escalate complex issues to the appropriate team for resolution Apply the latest and greatest customer happiness practices Maintain a deep understanding of client solutions and meet KPIs Communicate with developers and cross-functional specialists What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written 6-12 months of experience in customer support Strong analytical thinking, research, and problem-solving skills Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments Fast and accurate typing skills with confident multi-platform usage Proven customer service communication skills, including: Objection handling Structured and benefit-oriented dialogue Empathy and clear, professional articulation Ability to consistently apply these communication skills across all customer interaction channels Positive, proactive, and responsible attitude Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload) Benefits and Perks: Flexible schedule (24/7) Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also - internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracki...