Business Analyst

Duties: Create and support the documentation across key projects Write technical requirements and document change management/enablement content for key projects Write and maintain operational playbooks Create Test Coverage and Test Scripts for UAT Participate in UAT Test Execution Ability to Triage system issues and engage the right folks to resolve Design solutions that can be implemented with minimal disruption to supporting systems, and that are cost-effective Ensure solutions are scalable and flexible to meet future business needs Anticipate the needs of stakeholders affected by process change and ensure that proposed changes represent the best overall fit for the organization Participate in discussions with cross-functional stakeholders to understand business pain points, align on strategy, and recommend the path forward Partner with key stakeholders to launch new tools/processes, define success metrics, and publish project outcomes Seek opportunities for process improvements through automation or integration of systems Desired Skills/Experience: Bachelor's Degree required 4+ years of operational responsibilities related to SAAS models preferred Demonstrated success in driving projects forward successfully to completion Strong technical and/or analytical skills with an ability to pull and manipulate data in Access, Excel, Python, SQL/SOQL Server, or equivalent tools Effective influencer, communication, and interpersonal skills; great listener Detail-oriented, process-driven, and possess the ability to manage multiple competing priorities in a fast-paced environment Strong desire to help others and intellectual curiosity about people and organization issues Understanding of database infrastructure and database concepts UAT test script creation and execution Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $31.00 and $45.00. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.