Customer Experience Strategist

Visa sponsorship is not available for this role *Job SummaryThe Customer Experience (CX) Strategist is a senior individual contributor responsible for championing customer experiences across complex, omnichannel service and product ecosystems. This role partners closely with Product, Sales, Operations, Customer Success, Insights, Marketing, Finance, and Technology teams to identify friction, design scalable experience solutions, and translate insights into strategies that drive loyalty, growth, and operational performance.The CX Strategist serves as a trusted thought partner, shaping end-to-end customer experiences for high-value, complex customers by combining journey design, operational insight, data analysis, and business acumen.Essential Duties And ResponsibilitiesChampion Customer ExperienceAdvocate for customer needs across initiatives to resolve complex issues, improve loyalty, and enable sustainable revenue growth.Design experiences that support advanced workflows, compliance requirements, integrations, and high-touch servicing m...