Customer Service Billing Support (Tech MNC)

The Talent Minimum 1+ year of experience in billing support, payment operations, or finance-related customer service Experience in a technology or SaaS environment is highly preferred Excellent written and verbal communication skills in English and Mandarin Mandarin speaking proficiency is required to support stakeholders/customers/partners who are only able to speak mandarin. Stripe, PayPal) and subscription-based billing models will be an advantage The Job Serve as the primary point of contact for billing-related inquiries, including payments, refunds, and subscriptions, across email, chat, and other channels Investigate and resolve payment discrepancies, transaction failures, and billing issues by working with internal systems and external payment partners Clearly communicate billing policies, subscription details, and financial information to customers and partners Analyze trends in billing-related feedback to recommend improvements to processes, systems, and user experience Collaborate with finance, engineering, sales, and other cross-functional teams to resolve complex billing cases Manage internal and external stakeholders, supporting both customers and business partners Next Step Email Subject: Apply- Billing Customer Support Specialist Send your updated resume to: jason.lew@adecco.com We regret that only shortlisted candidates will be contacted.