Customer Service Representative - Full Time

Responsibilities Typically working a full Saturday and 2 other evenings Answering and resolving inbound call enquiries and demonstrating ownership of customer issues in terms of follow up and escalation of issues Dispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers appointments are kept Responding to Technician queries, verifying appointments and ensuring issues are dealt with efficiently Providing Technicians with technical information as required Assume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA) Ensuring database is kept up to date with all correspondence Maintaining an up-to-date knowledge of products and procedures to deal with calls efficiently Compiling call logs and reports on a daily and weekly basis Requirements Previous experience working in a high-volume inbound call centre environment preferred Experience using Microsoft Word, Excel & PowerPoint Ability to work on own initiative and act independently whilst being able to work successfully as part of a team Flexibility in line with business requirements Benefits Pension plan Life assurance - 4 times your annual salary Employee assistance programme Refer a friend scheme Maternity pay Educational assistance Career progression opportunities Long Service Awards To be considered for this role you will be redirected to and must complete the application process on our careers page. Show less [{"type":"people_also_viewed","href":"https://ie.linkedin.com/jobs/view/customer-service-representative-at-archer-recruitment-4371889819","jobId":"4371889819","label":"Customer Service Representative"},{"type":"people_also_viewed","href":"https://ie.linkedin.com/jobs/view/customer-support-repre...