Customer Service Representative (Remote) - Houston, TX

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Responsibilities Handle inbound calls, assisting callers with benefit elections and pension-related questions Provide support regarding upcoming changes and program updates Navigate multiple systems to locate information and document call notes Maintain professionalism and accuracy while managing high call volumes Follow scheduled shifts, breaks, and lunch periods consistently Support callers in a remote work environment with adherence to performance standards Skills And Qualifications High school diploma or equivalent Basic computer skills, including navigating multiple screens, searching knowledge bases, and typing notes Ability to work scheduled shifts between 7:45 AM and 6:00 PM CST Ability to work remotely in a quiet, professional environment with no background distractions Internet speed of at least 50 Mbps with a hardline Ethernet connection Ability to adhere to the training schedule with no planned time off during the training period Willingness to work occasional overtime Strong communication and customer service skills Preferred Prior call center experience Experience working in an office environment Experience with pensions or benefits-related services We offer a competitive salary range for this position.