Customer Service Representative II - Austin, TX

RESPONSIBILITY AND AUTHORITY This position is responsible for facilitating and managing all aspects of the customer order to cash process, with a focus on orders and returns across a diverse US customer base, in support of the Field Sales organizations. Primary Activities Conducts oneself in a manner which ensures compliance with all standard operating procedures, policies, and guidelines encompassed under the Customer Service work statement Process requests received from customers and the sales teams including orders, returns, product movement, product pricing inquiries, data analysis/reporting and general customer account questions Coordinate inventory movement in the field including trunk stock, consignment and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis Communicates with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts and the Sales teams Facilitates the returned goods and credit processes related to customer product returns Coordinate with global offices for all inter-company shipments and returns Assists in the collection of informational or statistical data, supporting the creation and distribution of reports to ...