Customer Service Subject Matter Expert (SME)

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. Key Responsibilities The Customer Service Subject Matter Expert (SME): Provide quality customer service, to our end users which drives customer experience and key metrics that will be measured for accuracy and timeliness Assist agents with questions and best practices, provide coaching and guidance to handling customers, resolving queries, and fostering a positive customer, client, and internal stakeholder relationship Innovate, Identify and recommend process improvements Maintains an awareness of the client’s business, operational activities, and processes.