Customer Success & Retention Executive

At Suganda Skincare, our customers come first—always. Role: Customer Success Executive Salary: ₹20,000 – ₹30,000/month (based on experience) Location: Hyderabad Experience: 1+ year OR a strong intern with hands-on experience Role Customer Success Handle customer queries via email, website chat, Instagram DMs (and WhatsApp if required) Resolve product, order, and skincare concerns with empathy and clarity Manage unhappy or frustrated customers calmly and professionally Ensure every interaction reflects Suganda’s values of care and respect Customer Retention Follow up with customers post-resolution to ensure satisfaction Support repeat purchase and win-back efforts through calls/messages Collect customer feedback and tag common issues or concerns Assist in executing retention initiatives planned by the marketing team Requirements Strong customer-first mindset with emotional stability Excellent written communication skills Comfortable handling multiple digital channels Willingness to learn skincare basics and brand philosophy Prior D2C / e-commerce experience is a plus Why Join Us Work with a purpose-driven, founder-led skincare brand Play a key role in building customer trust and loyalty Respectful, people-first work culture Show less [{"type":"similar_search","href":"https://www.linkedin.com/jobs/marketing-specialist-jobs","label":"Empleos de Especialista en marketing"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/marketing-intern-jobs","label":"Empleos de Becario de marketing"}]