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Customer Success (AI Success Strategist)

Zendesk

Singapur, Singapur 2026-02-09

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What You’ll Be Doing Strategic AI Roadmap Orchestration: Lead the end-to-end delivery of comprehensive AI adoption plans, ensuring alignment with the customer’s C-Suite objectives and long-term CX vision. Thought Leadership: Advise customers on Responsible AI, data governance, and compliance guardrails, positioning Zendesk as a trusted partner in ethical AI implementation.

Job description

What You’ll Be Doing Strategic AI Roadmap Orchestration: Lead the end-to-end delivery of comprehensive AI adoption plans, ensuring alignment with the customer’s C-Suite objectives and long-term CX vision. Thought Leadership: Advise customers on Responsible AI, data governance, and compliance guardrails, positioning Zendesk as a trusted partner in ethical AI implementation.

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