Customer Success Manager (CSM) - French Speaking

Experience: Mid-Level Availability: Full-time Job Function: Customer Success Manager Location: Remote or Hybrid in Vienna Salary: £35-45k Base + Commission What are we looking for: An English and French speaking Customer Success Manager (CSM) for Europe to join our international team. Responsibilities: Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem solve, and strategise upcoming client meetings with team members Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement Work with the sales and marketing team to collect customer references and develop case studies Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development Requirements 3+ years of experience in Finance / Business Valuation, Customer Success or Account Management The ability to work remotely and autonomously Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Fluent / Native English & French Benefits A strong, experienced team you can learn from - with ongoing support, honest feedback, and a real team spirit Access to the latest technologie...