Customer Success Manager, Laser Scanning SMB - NavVis

As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success. How You Will Make An Impact Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively Track and report on key account health metrics, and lead initiatives to address risks or drive improvements Communicating effectively at all levels of the organization, keeping stakeholders informed What Will Help You Succeed In The Role A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology 3+ years of experience in B2B customer success, account management, or consulting.