Enterprise Account Manager (India, Bengaluru)

We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.What you'll do:Manage Client Relationships:Client Engagement:Engage with clients via channels like email, online meetings, etc. inform of updates, new features, and relevant informationProactively schedule regular calls with clients to discuss their needs, challenges, and feedbackAttend meetings with key stakeholders, including engineers, product owners, and vendor managers, to maintain a strong relationshipEnsure Ticket Resolution:Monitor and prioritize client support ticketsUtilize personal expertise to resolve complex issues and collaborate with the customer success team when necessaryAnalyze Client Portfolio Usage:Regularly review and analyze clients' product/service usage to understand patterns and trendsIdentify areas for optimization and improvement in line with client goalsFill in CRM (Customer Relationship Management):Keep the CRM system updated with relevant client information, interactions, and agreementsDocument client preferences, key contacts, and any issues discussed during meetingsHandle Billing and Invoices:Review and verify that invoices are correctly issued in accordance with the agreed-upon terms and servicesEnsure timely and accurate payment processing, coordinating with the finance team as neededGrow the Existing Client Base:Define Long-Term Account Objectives:Collaborate with clients to define and document long-term objectives and goalsCreate and regularly update account plans to align with these objectivesIdentify Upsell & Cross-Sell Opportunities:Analyze client usage patterns to identify opportunities for upselling additional services or productsPresent and negotiate upsell and cross-sell opportunitiesDevelop and Close New Business:Research and identify potential new business opportunities within the existing client baseWork closely with the ...