Enterprise Customer Success Manager - HCSS

Qualifications Proven track record managing large strategic accounts ($300k+ ARR) with demonstrable results in resolving complex renewal risks Advanced communication skills with experience presenting to senior-level stakeholders Strong project management and cross-functional collaboration experience Preferred Qualifications Demonstrated ability to resolve complex technical and business challenges Deep expertise in HCSS products and construction industry with ability to consult on business process optimization Role Responsibilities Manage strategic renewals and lead proactive account risk management for the highest-value Enterprise customer segment ($500k+ ARR). Account Risk Management: Manage large Enterprise accounts ($500k+ ARR) representing highest value customers [approximately 75% of time] Build and maintain relationships with C-level and VP-level decision makers, serving as trusted advisor on construction technology optimization Identify account risk before it impacts the renewal or overall customer experience Proactively mitigate account risk by driving product adoption initiatives so that the customer is getting full value from their software Conduct quarterly strategic business reviews with executive sponsors, analyzing ROI metrics, usage analytics, and business impact measurement Lead resolution of customer technical and business risk requiring cross-departmental coordination and executive involvement Develo...