Head of Applications and Customer Success

The position combines technical leadership, solution architecture ownership, people management, and customer success accountability, overseeing multidisciplinary teams while remaining directly involved in identifying customer opportunities and architecting end-to-end technical solutions. Our Success Criteria Lead and manage a multidisciplinary organization including applications engineers, technicians, project managers, and customer success professionals Own customer-facing technical delivery and customer success outcomes across multiple commercial deployments Translate customer business and operational requirements into deployable physical AI and automation solutions Oversee end-to-end customer phases including technical discovery, solution definition, deployment planning, commissioning support, and post-deployment optimization Ensure customer-facing systems meet operational, safety, reliability, and performance requirements Partner with Product, Engineering, and Commercial teams to align customer needs with product capabilities and deployment readiness Establish documentation standards, validation processes, and customer acceptance frameworks to support repeatable deployments Act as the senior escalation point for complex customer-facing technical, delivery, and performance issues Manage priorities, resources, and execution across multiple concurrent customer programs Represent the Applications and Customer Success organization in internal leadership discussions and external customer engagements Your Experience Qualifications: Minimum 8 years of professional experience in customer-facing technical roles such as applications engineering, solutions engineering, or technical product ma...