Member Experience Manager

Come be a part of this incredible and inclusive team at Invited !Job SummaryThe Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club. The Member Experience Manager will play a key role in ensuring that all interactions and events contribute to a welcoming and vibrant club community.Reporting StructureReports directly to the Director Member Experience or General Manager (if there is not a Director Member Experience to the Club)Day to DaySupport the execution of the membership experience strategic plan, including onboarding, programming, communication and retention efforts, ensuring a vibrant and connected member community that aligns with brand standards.Create and execute engaging programs and events that reflect the club’s unique member base, product offerings, and position, incorporating feedback from members and committees.Focus on improving member retention through targeted At-Risk Member Intervention initiatives and personalized onboarding for new members to foster strong connections.Communicate effectively with members and employees across all channels, ensuring consistent and concise messaging that highlights club activities and enhances member engagement.Create compelling storytelling and content-driven communications to promote club events, programs, and the overall ClubLife experience.Support the club’s growth by balancing quantitative goals (membership growth) and qualitative goals (member experience).Additional DutiesDue to the dynamic ...