Mid-Level System Administrator

Five (5) years of additional SA experience may be substituted for a bachelor’s degreeTen (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is requiredCandidates should have the following skills:Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etcProvide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performancePerks and Benefits:8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program10% matching in 401(k) contributions vested on day one$5,000 annual training/tuitionStudent Loan Repayment Program100% company-funded HSARich medical coverage (100% coinsurance)Dental coverage including orthodontiaUp to $420,000 in life insurance, premiums 100% company fundedAmazon Prime, gym reimbursement, monthly lunches, games and prizesPet adoption ...