North America Technical Support Engineer

This role will conduct individual, group, and field-based training; areas of training will include State and Agency Policies and Procedures, use of the agency document management system (Traverse), all areas of casework, and general social work practice. This includes individual and group training occurring in the agency and community.Develop and revise training materials.Assist in identifying individual and agency training needs through observations, case reviews, and feedback from supervisory and management staff.Remain current on all state and agency policies and updates by reviewing policy and attending training.