Part-Time Remote Energy Efficiency Customer Support

We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist! How We’re Different… Each customer interaction focuses around energy efficiency You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Each call can be a different utility customer and require a different type of service Wide range of support scripts – verbatim, talking points, or simple usage guides Some programs utilize chat/email interactions with customers Personal performance data and progress accessible in real time What You Can Apply Day 1… Experience handling inbound or outbound voice calls Expertly navigating a script Supporting customers and tech inquires Comfort with a committed schedule with set lunches and breaks Appreciation for goals and performance metrics Exciting candidates have… High School Diploma or GED (required) Ability to type 35+ WPM No attendance or punctuality concerns Ability to thrive i...