Prudentia Sciences hiring Director, Customer Success

About Prudentia Sciences Prudentia Sciences is an AI-powered technology platform transforming how biopharma, biotech, and life sciences investors approach portfolio management, due diligence, and value and risk simulation. What You'll Do Drive Strategic Customer Outcomes Own a portfolio of strategic biopharma accounts, serving as a trusted advisor who aligns our platform with our clients' long-term business objectives Lead quarterly business reviews that demonstrate clear ROI, align on evolving priorities, and strengthen executive sponsorship Define and track customer health metrics (NRR, GRR, NPS, product adoption) and translate insights into actionable strategies that influence product roadmap and company direction Serve as the voice of the customer to Product, Engineering, Sales, and Scientific teams, ensuring customer needs drive our innovation priorities Lead Implementation and Drive Adoption Orchestrate complex customer implementations including platform configuration, custom development, and data integrations aligned to customer use cases Design and execute account-specific onboarding strategies, facilitating executive workshops and hands-on training that accelerate time-to-value Develop educational resources (guides, videos, best practices) and host office hours to deepen engagement and expand platform usage across customer organizations Proactively communicate product updates, new capabilities, and innovative...