Social Listening & Monitoring Manager

The Manager is responsible for the success of a Fortune 50 brand's 24x7 social media listening and crisis alerting execution, as well as supporting the client with social trend analysis management.This role leads the Corporate Communications real-time monitoring program, driving real-time understanding and situational awareness of the issues impacting the client's business and brand on a day-to-day basis. This role is ideal for a highly organized, strategic operator who thrives in high visibility environments and understands the impact of social and digital media on large organizations.RequirementsWhat you'll be responsible for:Real-Time Monitoring Program Leadership (70%)Lead day-to-day execution of the real-time monitoring program, ensuring consistent, high-quality 24/7 social listening and alerting coverageManage the overall day-to-day client relationship with the client, serving as a trusted escalation point and strategic partnerServe as the primary operati...