Solutions Engineer (Lead Customer Support)

[Applicants: Be among the first 25 applicants | Industry: Software Development | Type: Full-time | Level: Mid-Senior level] Solutions Engineer - Lead Customer Support (Full Time, Direct Hire;Onsite in Phoenix, AZ)Optomi, in partnership with one of our clients, is seeking a Solutions Engineer (Lead Customer Support) to drive customer adoption, onboarding, and technical enablement within a fast-growing software environment. The Solutions Engineer partners directly with customers to guide onboarding, deliver product demonstrations and training, support integrations and data workflows, and ensure long-term platform success, while also managing inbound technical support, troubleshooting software issues, reproducing, and documenting bugs, and collaborating closely with development teams to improve product stability and user experience.