Team Head, Client Service and Account Management

In This Role You Will Direct, lead and manage a team of Client Service Managers in implementing the client service proposition. Ensure consistent delivery of top quality and market leading client service Ensure deployment of regional/global client service proposition to HSBC clients Deliver the end-to-end client fulfilment model and ensure this is enhanced with internal initiatives and customer feedback Deliver service in compliance with group and regulatory requirements Contribute to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Service function.