Technical Sales Representative - Budapest

Position Summary We are seeking an enthusiastic and customer-focused Support Representative based in Budapest, Hungary to join our support team. As a Customer Support Representative you will focus on: Customer Support & Service Provide first-line support to customers in Hungary via phone, email, and chat in both Hungarian and English Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively Guide customers through product setup, configuration, and usage of the SOFMEDICA platform Troubleshoot technical issues and provide step-by-step solutions to ensure minimal disruption to training sessions Escalate complex technical issues to senior support or engineering teams when necessary Providing remote demonstrations and follow up sessions to keep customers engaged after initial sign up Documentation & Knowledge Management Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system Contribute to and maintain support documentation, FAQs, and knowledge base articles Identify recurring issues and patterns, providing feedback to product development and engineering teams Customer Success & Relationship Building Proactively reach out to customers to ensure satisfaction and identify opportunities for additional training or support Build strong relationships with customers, acting as their trusted advisor for all platform-related matters Collaborate with the sales team to facilitate smooth onboarding for new customers Gather customer feedback and testimonials to help improve our products and services Training & Continuous Improvement Stay up-to-date with new features, u...