TEKsystems hiring Customer Service Technical Support

Deliver professional, high‑quality customer service, ensuring a positive experience with every interaction. Skills Customer service oriented Call center support Technical troubleshooting IT support / IT training Computer hardware knowledge Software installation & Windows navigation Geek Squad or similar tech support experience Top Skills Customer service excellence Call center experience Computer and software troubleshooting Technical problem-solving Must-Have Skills Additional Skills & Qualifications Minimum 1 year of customer service experience (call center preferred) Experience with help desk support or hands-on experience building computers Strong verbal and written communication skills in English Comfort navigating the Windows environment Basic understanding of installation and troubleshooting for Windows-based applications High school diploma required Preferred Experience using command prompts (strong differentiator for top candidates) Disqualifiers No customer service experience Overqualified candidates (e.g., long-term or advanced help desk backgrounds) Soft Skills Ability to give clear direction and guide customers through troubleshooting steps Strong ability to explain technical concepts in simple, easy-to-understand terms Patient, empathetic, and solution-oriented communication style Experience Level Entry-Level Job Type & Location This is a Contract to Hire position based out of ROSEMONT, IL.