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Senior Manager, User Experience Design

Vanguard

Charlotte, NC 2026-02-19

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[Industry: Financial Services | Type: Full-time | Level: Mid-Senior level] The Wealth Management Senior UX Leader is accountable forexperience strategy, delivery, and outcomesacross a defined product family (Advisor Experience, Portfolio Management, or Wealth Management). Actively participate in portfolio level intake and prioritizationAct as the UX executive point of view in portfolio planning, quarterly prioritization, and roadmap discussions.Organizational Leadership & Team HealthLead and s…

Job description

[Industry: Financial Services | Type: Full-time | Level: Mid-Senior level] The Wealth Management Senior UX Leader is accountable forexperience strategy, delivery, and outcomesacross a defined product family (Advisor Experience, Portfolio Management, or Wealth Management). Actively participate in portfolio level intake and prioritizationAct as the UX executive point of view in portfolio planning, quarterly prioritization, and roadmap discussions.Organizational Leadership & Team HealthLead and scale multi-disciplinary UX teams across Product Design, UX Strategy, Content Design, and (where applicable) UX Research & Ops, ensuring clear accountability and strong craft leadership.Coach, mentor, and develop UX managers and UX crew, with a focus on building future leaders and sustaining team health in a constrained, high-expectation environment.Establish clear expectations around quality, velocity, and decision-making, and model executive-level communication and influence.Serve as leader within VXD, shaping and influencing the design community, cross-divisional intersections, and elevating UX as a discipline and practiceExperience Strategy & Connected CXOwn the product family experience strategy, ensuring alignment to AWM-level CX priorities and cross-cutting initiatives (e.g., connected journeys, desktop strategy, personalization, trust, and planning experiences).Oversee the execution of cross-divisional, cross cutting UX work to ensure the client experience is designed across journeys that transcend divisional boundariesManage and evolve journey taxonom...

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