TDR Technician

You will play a key role in PC and printer refreshes, environment device mapping, running Epic application test scripts, and providing hands-on support to clinical, business, and IT staff. Reliable transportation is required, and mileage expenses will be reimbursed.WHAT YOU'LL DOProvide excellent on-site customer service and IT support to end-users in fast-paced healthcare environmentsPerform PC and printer refreshes, including setup, relocation, and deployment of new IT equipmentConduct environment device mapping and run Epic application test scripts to ensure correct application installationTroubleshoot and resolve ad-hoc IT support issues for clinical, business, and IT staffWork closely with project management, Epic application teams, and client leadership to understand and fulfill field service support needsTravel to site-specific hospitals, clinics, and outpatient facilities in West Long Island and surrounding areas to support device mapping, hardware refresh, and Epic “TDR” script testingMaintain flexibility to work overtime and weekend hours as required by project demandsWHAT YOU BRING4+ years of IT desktop support or field technician experienceOutstanding customer service skills in a fast-paced healthcare environmentExperience with PC setup, relocation, refreshes, and all facets of desktop deploymentKnowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)Reliable transportation and ability to travel to multiple healthcare facilities (mileage expenses reimbursed)Flexibility to work overtime and weekend hours as neededPrior Epic/EMR or healthcare experience preferred