Senior Quality Assurance Analyst

[Applicants: Over 200 applicants | Industry: Hospitals and Health Care | Type: Full-time | Level: Mid-Senior level] ProfileWe offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job SummaryThe Senior Quality Assurance Analyst (QA) for the Community Care Network (CCN) Contact Center is responsible for ensuring that the contact center delivers the highest quality of customer service to CCN Veterans and stakeholders. This role focuses on maintaining and improving quality standards across all customer interactions by evaluating call quality, providing feedback to agents, and implementing processes that ensure compliance with CCN policies and industry standards.