Staff Software Engineer - Amazon Connect REMOTE

As a Tech Lead, you will be responsible for leading the design, implementation, and optimization of cloud-based contact center solutions using Amazon Connect. You will work closely with cross-functional teams to deliver scalable and reliable solutions that enhance customer experience and drive business outcomes.Key ResponsibilitiesLead the design and implementation of Amazon Connect solutions.Oversee the integration of Amazon Connect with other AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis.Provide technical guidance and mentorship to team members.Ensure the scalability, reliability, and performance of contact center solutions.Collaborate with stakeholders, including senior leadership, to gather requirements and deliver solutions.Conduct code reviews and ensure adherence to best practices and coding standards.Troubleshoot and resolve technical issues related to AWS services.Implement security best practices to protect sensitive data.Stay updated with the latest AWS technologies and industry trends.QualificationsBachelor's degree in Computer Science, Information Technology, or a related field.8+ years of experience in software development and cloud computing.Extensive experience with Amazon Web Services (AWS), particularly Amazon Connect.Strong knowledge of AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis.Proficient in Infrastructure as Code (IaC) such as TerraformExperience with IBM API Connect (APIC) or heavy exposure with creating and implementing and integrating Rest & SOAP APIsProven experience in leading technical projects and teams.Excellent problem-solving skills and the ability to troubleshoot complex technical issues.Strong communication and collaboration skills.AWS certification is required.SkillsProficiency in programming languages such as Node.js (preferably Node.js or Python, Java & JavaScript)Knowledge of API Security mechanisms like OAuth, SAML, JWTDeep understand...