Manager - Customer Experience [Operations]

Operations Management:o Oversee day-to-day operations, ensuring smooth execution across all touchpoints, including order management, customer experience workflows, and fulfilment processes.o Develop and implement process improvements to optimize efficiency and support the company’s growth.o Ensure that operational systems and processes align with the brand’s commitment to delivering exceptional customer experiences.2. Process Optimization:o Identify bottlenecks and inefficiencies, and work on streamlining operations for faster, more effective outcomes.o Lead initiatives to improve opera...