Senior Financial Analyst – Customer Success Strategic Finance

Within that mission, Intuit Customer Success (ICS) plays a critical role in connecting millions of customers to the right mix of AI-driven experiences and human expertise—at exactly the moment they need it most.As part of the Finance, Planning & Analysis (FP&A) organization within ICS, the Senior Financial Analyst (SFA) plays a critical role in driving financial rigor and operational alignment with our Workforce Management team, as well as building AI-enabled analytics infrastructure to help define the future FP&A workflow with our Data Science team.ResponsibilitiesYou will partner across finance teams and cross-functional teams to ensure financial outcomes are tightly linked to operational drivers and decisions- enabling growth, efficiency, innovation and operational insight across ICS. Examples of projects and responsibilities include:Strategic & Financial PlanningPartner with ICS Finance and Workforce Management teams to develop short- and long-term strategic and financial plans, identifying opportunities for investment and growthBuild and refine financial models to evaluate business performance, unit economics, and ROIPartner with business teams to drive strategic initiatives to improve overall workforce performanceReporting, Close & Financial GovernanceOwn driver-based reporting frameworks that enable month-end close reconciliation and variance analysisEnsure strong linkage between operational drivers and financial results, with clear documentation of assumptions and changesAct as a finance point-of-contact for explaining results, trends, and variances to cross-functional stakeholdersOperational Excellence & Cross-Functional LeadershipFacilitate mid-month and month-end financial review forums across Finance, Workforce Management, Operations, and Service DeliveryDrive alignment on forecasts, assumptions, risks, and mitigation actions, ensuring timely escalation where neededLeverage a continuous improvement mindset to enhance modeling accuracy, reporting efficiency, and process scalabilityBusiness Partnership & InsightsServe as a trusted advisor to business partners, balancing financial discipline with business agilityTranslate complex financial data into clear, actionable insights and executive-level recommendationsSupport leadership presentations and communication with key stakeholders across finance,...