Senior Customer Success Manager

You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.This Role Will Give You The Opportunity ToOwn volume retention, operational performance and relationships with Enterprise platform partners, lead on the operational initiatives with Wise teams to unblock the growth opportunities. This means driving the operational performance analysis, working towards improving the straightforward processing of the partners on your portfolio, addressing the operational concerns on the partnership and being partner’s operational owner (last escalation level, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution.