Senior Benefits Manager

[Industry: Law Practice | Type: Full-time | Level: Director] Implement and manage global benefits and well being programs in close partnership with the Talent Total Rewards Associate Director . Elevates client experience, ensures global compliance, and manages a high performing team.Global Benefits Strategy, Operations, and GovernanceTranslate business priorities into a global benefits roadmap with the Associate Director; sequence initiatives based on impact, risk, and ROI.Oversee administration of global benefits (retirement; medical/dental/vision; life/AD&D; disability/leave; EAP/well‑being) across regions and vendors; serve as escalation point for complex matters.Establish and monitor SLAs, KPIs, and operating rhythms; drive continuous improvement and issue prevention.Partner with HR, Finance, Payroll, HRIS, Legal, and regional leaders to ensure seamless operations and change adoption.Ensure high‑quality handling of inquiries and complaints; manage escalations and maintain a client‑focused experience for Partners, Chiefs, Associates, and Business Services Professionals.Well‑Being Strategy and DeliveryDefine firmwide well‑being priorities (physical, mental, emotional, financial) with the Associate Director; manage program design and rollout.Set metrics and dashboards (engagement, outcomes, cost avoidance) and refine programs based on results.Oversee communications and events (newsletters, workshops, seminars) with global relevance and local adaptability.Manage wellness/EAP vendors and third‑party providers; set KPIs, and monitor service delivery.Champion a culture of well‑being through awareness campaigns, mental health resources, and preventive strategies.Plan Strategy & DesignDrive plan design and harmonization across jurisdictions, balancing statutory requirements, competitiveness, inclusivity, and fiscal responsibility.Build business cases with cost models and scenarios; recommend eligibility, contributions, and plan features.Manage implementation of new/changed plans, including change management, employee communications, and enrollment strategy.Oversee consultant/broker relationships and RFPs; evaluate quotations and prepare recommendations for management.Support due diligence and integration for market entries, relocations, or transactions.Compliance, Risk, and AnalyticsEnsure compliance with ERISA, ACA, COBRA, HIPAA, and applicable local statutory schemes and data privacy requirements via documented controls and periodic audits.Oversee prepara...