Senior Account Manager

[Applicants: Be among the first 25 applicants | Industry: Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing | Type: Full-time | Level: Mid-Senior level] SummaryWe are partnering with a leading aerospace and defense manufacturer seeking a Senior Account Manager to serve as the primary liaison between the organization and key customers. This role is responsible for managing strategic customer relationships while coordinating internally across production, quality, planning, and logistics to ensure orders are delivered on time and aligned with contractual expectations - not a sales or BD focused role.This position plays a critical role in driving customer satisfaction, managing pricing strategies and contracts, and ensuring accurate order management within a complex manufacturing environment.Key ResponsibilitiesAct as the primary point of contact for assigned customer accounts, maintaining strong relationships through proactive and responsive communicationDevelop and manage pricing strategies, including preparing quotation packages and supporting business cases for internal approvalReview and negotiate customer contracts while ensuring compliance with internal policies and applicable regulationsEvaluate purchase orders and terms & conditions to ensure alignment with company capabilities and contractual requirementsEnter and manage customer orders and forecasts within the ERP system, ensuring accuracy of pricing, quantities, delivery schedules, and specificationsTrack order status and communicate lead times, shipment schedules, and delivery updates to customersPartner with internal teams including production, planning, quality, and shipping to resolve issues that could impact delivery performance or customer satisfactionLead cross-functional efforts when operational challenges arise that could impact customer commitmentsMaintain accurate documentation related to customer forecasts, orders, contracts, and change ordersSupport internal and external audits related to contractual complianceGenerate sales and performance reports to support operational reviews and customer discussionsContribute to internal initiatives focused on improving customer experience, order processing efficiency, and overall service deliveryQualifications8+ years of experience in account management, program management, demand planning, inside sales, or customer support within a manufacturing environment, preferably aerospace or defenseExperience developing...