Strategic Account Manager/Director – OEM Manufacturing – Remote:

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionStrategic Account Manager/Director – OEM Manufacturing – Remote:The Strategic Accounts Manager/Director is responsible for cultivating strong client relationships, ensuring customer satisfaction, and driving upselling and cross-selling opportunities with more complex customers located across various regions. This is an individual contributor position at a Manager level.Key ResponsibilitiesAccount Management – Act as the primary contact for accounts, coordinate with sales and support teams, and resolve critical issues in collaboration with UPS operations.Value Creation & Strategic Engagement – Conduct business reviews, assess client needs, develop tailored success plans, and drive adoption to maximize ROI.Analytics & Reporting – Monitor customer metrics, update retention data, and leverage insights to prevent churn and optimize renewals using tools like UPS DRIVE / SalesForce, Power BI and PredictIQ.Strategic Sales Growth – Identify and cultivate upsell and cross-sell opportunities, develop customized proposals, and transition high-value opportunities to Business Development Managers.Strategic Partnership Management – Oversee and nurture C-Suite relationships with large, high-value customers, acting as a trusted advisor, driving long-term success, and ensuring seamless collaboration across internal teams.Minimum QualificationsDeep expertise in international shipping, freight, and supply chain management.Enterprise-level experience, managing customers across multiple business units and geographies.Proven ability to conduct high-level business reviews and engage executive audiences.Strong relationship management, communication, and negotiation skills.Extensive experience in customer relationship management and succes...