Customer Care Coordinator Key Account m/f/d

[Applicants: Gehören Sie zu den ersten 25 Bewerber:innen.] CUSTOMER CARE COORDINATOR KEY ACCOUNT m/f/dJob Purpose & Primary Job ResponsibilitiesIn this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels.UTILITIESSmooth customer and service oriented performance for designated clientsActive communicator with international internal as well as external stakeholdersEscalation point for enquiries or complaintsLiaise cross functionally to overcome operational issuesEnsure compliance with company rulesPromoting e-commerce platform and self-service tools as applicableRequired Skills And CompetenciesA minimum of 2 years of experience in shipping or logistics is requiredDistinct customer and service focusPersuasive, target and result orientedGoogle Workspace skills and a strong administrative focusClear oral and written communication skills in English and GermanStrong digital orientation and growth mindsetWhat We OfferFull-time employmentMobile working possibilities (2 days per week)Open communication and innovative collaborationCareer & development opportunitiesModern workplaceThe Office is located in Vienna (Hietzing)Remuneration is based on the collective agreement for employees in forwarding and logistics in Austria, as amended, with overpayment based on professional experience and qualifications.