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Salary: $45,000–$60,000 annually, based on experience Location: Remote (Canada) Position: Full-time Position Overview The Customer Support Analyst supports Counting Opinions’ staff and customers by assisting with various data-related tasks, including prepping data files for importation, custom form and report configurations, and other day-to-day support requests. What You’ll Do Customer Support & Data Assistance Respond to customer questions via Help Desk, email and/or phone calls Help gather information to understand and resolve issues or redirect to those that need to be involved / notified Enter, review, and validate data for accuracy and completeness Document support requests (via the Help Desk) and corresponding responses throughout the support process Work with the team on more complex issues as needed System Setup & Ongoing Support Assist with onboarding new customers (set up accounts, forms, surveys, portal pages and reports) Import and organize customer data using Excel and similar tools Help maintain and update existing customer forms and reports Perform testing of new features and note any issues Documentation & Process Support Help update user guides, instructions, and documentation (web and document formats as appropriate) Follow established workflows and contribute suggestions for improving clarity and efficiency Additional Team Support As a small and collaborative team, we occasionally help each other with tasks outside our core responsibilities.

What You’ll Help With Local Support: Be the local face of Fermata for growers in the Surrey area. Show less [{"type":"people_also_viewed","href":"https://ca..com/jobs/view/executive-assistant-to-the-ceo-at-dotyeti-design-4330415589","jobId":"4330415589","label":"Executive Assistant to the CEO"},{"type":"people_also_viewed","href":"https://ca..com/jobs/view/administrative-clerk-surrey-mental-health-unit-smhu-correctional-health-services-%E2%80%93-surrey-bc-at-provincial-health-services-authority-4367261309","jobId":"4367261309","label":"Administrative Clerk, Surrey Mental Health Unit (SMHU), Correctional Health Services – Surrey, BC"},{"type":"similar_search","href":"https://www..com/jobs/customer-relationship-specialist-jobs","label":"Empleos de Especialista en relaciones con clientes"},{"type":"similar_search","href":"https://www..com/jobs/cus...

Freight Club is the all-in-one shipping platform for medium to large-sized retailers. The Role Freight Club is a leading provider in the shipping industry, dedicated to delivering exceptional service and innovative solutions to our clients.

About Vedra AI vedra.ai is world’s first AI orchestration platform in P&C Insurance. The Role Vedra AI is looking for a Client Success Lead / Client Success Manager to play a central role in how we deliver value to our insurance clients.

You’ll serve as a strategic partner to your customers, driving measurable outcomes through proactive engagement, thoughtful insights, and value-based expansion conversations. What You’ll Do Customer Portfolio, Retention & Growth Consistently meet or exceed retention goals while consistently renewing customers Identify, position, and support account expansion opportunities through increased adoption, additional use cases, and new stakeholders Scope, advance, and close upsell and cross-sell opportunities Maintain account plans that balance customer outcomes with long-term revenue growth Strategic Engagement & Value Delivery Maintain regular, proactive touchpoints to build trust and identify opportunities to add value Use QBRs to connect product value to business impact, surface growth signals, and align on future initiatives Position Spark as a strategic partner within customers’ organizations, particularly for teams involved in real estate development and related workflows Communication, Influence & Relationship Building Tailor communication to a wide range of audiences, including executive stakeholders and economic buyers Actively listen for stated and unstated customer needs, adjusting messaging in real time Navigate moderate objections related to scope, v...

Product Adoption and Retention Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series). Value Realization Regularly communicate product value via impact reporting and usage insights.

Description Global Payments is seeking a bilingual (FR/EN) Customer Success manager based in our Markham office (Hybrid Model). Competitive base salary + quarterly sales incentives OTE - $55,000 - $64,000 Hybrid work model Benefits after 30 days Coaching from top of class sales professionals and leaders Growth and development opportunities Innovative and established industry Fast paced and challenging environment Responsibilities Revenue Generation Identify all sales opportunities within assigned Small Business Portfolios Cross Sells/Up Sells of bank card services Terminal sales and upgrades Re-pricing of merchants to profitable level where applicable Promote and Sell additional services offered by Global Payments and Existing Partners Customer Retention / Account Maintenance Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP Proactively call our top merchants to ensure a positive relationship is maintained Maintain a 60% save ratio Add Locations Setups Equipment setups Leading Integration Projects Account Changes New Merchant Location Setups Integrated POS Setups Customer Service One stop Resolution 24-48 hour follow up with all Voice mail, Incidents, Emails Strong follow up for all setups and orders Minimize all escalation issues at first point of contact All issues must be documented in CSP with follow up resolutions Required Qualifications High School diploma French and English communication skills (written and spoken) 1-2 years of Sales or B2B customer service experience Strong negotiation skills Strong outbound and inbound phone sales skills Strong telephone and relationship building Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions Effective time management / organizational skills to deliver products and services to clients Strong knowledge of several of PC based applications including: Word, Excel, Outlook, and Intranet Ready to Elevate Your Career?

You believe that a company’s success depends on its clients’ success. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth.

[Industry: Government Administration | Type: Temporary | Level: Entry level] Job SummaryService Area:Corporate ServicesDepartment:City Clerk's OfficeWork Location:City Hall, 1 Carden StreetWork Mode:In PersonJob Type and Duration:Temporary, Full tim

You’ll collaborate closely with Associates and fellow Consultants, apply structured problem-solving and analytics, and contribute directly to client-facing recommendations that influence real business decisions. What You’ll Do Client Engagement & Delivery Collaborate within teams of two to four Associates and Consultants to support all phases of client engagements Contribute to defined workstreams, execute analyses, and support internal and client reviews Structure ambiguous problems and develop practical, client-ready solutions Present findings and recommendations clearly and confidently to clients Analysis & Modeling Structure, clean data, and analyze large and complex datasets (pricing, transactional, customer) Build analytical frameworks and models such as elasticity models, segmentation, price waterfalls, and scenario analyses Translate analysis into clear business insights and actionable recommendations Communication & Influence Develop executive-ready deliverables, including presentations, models, and narratives Communicate complex concepts in a clear, concise, and compelling way Team & Firm Contribution Uphold high-quality standards and accountability across project work Foster collaboration, learn from experienced team members, and support newer associates Contribute to knowledge management, training materials, and internal infrastructure Share industry insights and prior experiences to support team learning and growth Adapt priorities to meet evolving client needs and project milestones Qualifications Undergraduate degree with 3+ years of work experience (Master’s Degree or MBA preferred) Strong analytical, problem-solving, and strategic thinking skills Proficiency in Excel and PowerPoint; experience with Tableau, Power BI, SQL, or Python is a plus Excellent written and verbal communication skills Client-facing confidence with the ability to build strong, trusted relationships Collaborative, team-first mindset with high attention to detail and quality Past consulting or pricing experience preferred Who You Are Can-Do & Curious: You thrive in a fast-paced, team-oriented environment and seek continuous learning Structured Thinker: You break down complex problems into clear, actionable steps Analytical & Detail-Oriented: You consistently deliver high-quality work with minimal ...