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As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.What You'll DoInvestigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issuesThink creatively to propose fair, customer-focused solutions while following processes and policiesShare insights and highlight customer trends to improve journeys and processes across teamsBuild productive relationships with colleagues across Operations and the wider businessDeliver fair, timely outcomes for customers while maintaining brand reputationMeet and exceed KPIs that drive business results and improve customer experienceWhat we're looking forExcellent English communication (spoken & written)Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industriesConfident communicator who can handle difficult conversations and write clear, professional responsesStrong attention to detail with a focus on quality and speedProblem-solver who shows initiative, proactivity, and forward-thinkingTech-savvy and quick to adapt to new tools and processesComfortable working in a dynamic, fast-paced environmentAble to prioritise tasks and manage customer expectations effectivelyFrench language skills would be a plus but not mandatory.Willingness to commute to our Bangalore officeWhy join us?Be part of a fast-growi...

[Applicants: Over 200 applicants | Industry: Pharmaceutical Manufacturing | Type: Full-time | Level: Associate] Job Description – Deputy Manager / Manager (CSR)Position:Deputy Manager / Manager – Corporate Social ResponsibilityExperience Required:3–5 years in CSR project management, documentation, and stakeholder engagementLocation:Corporate Office, Ahmedabad, GujaratKey ResponsibilitiesProgram Implementation & MonitoringCoordinate and oversee CSR programs/events/campaigns across plant sites and communities.Conduct daily ground-level needs assessments and mitigate challenges.Ensure compliance with CSR regulations and MCA guidelines.Documentation & ReportingPrepare program reports, annual CSR reports, and impact assessment documents.Maintain sector-specific documentation and communication materials (booklets, presentations, social media posts).Support applications for awards and recognition.Stakeholder EngagementCollaborate with government bodies, NGOs, foundations, and institutes for impactful projects.Build partnerships for sustainable CSR initiatives.Coordinate with internal teams and external stakeholders during events and campaigns.Strategic DevelopmentIdentify and design new CSR programs aligned with Zydus CSR pillars (Swasthya, Shiksha, Shodh, Saksham, Saath, Employee Volunteering).Explore opportunities for expansion into new geographies and global programs.Support budgeting, approvals, and financial utilization checks.Team Support & LeadershipGuide and train junior staff (Senior Executive and Office Assistant).Ensure smooth coordination and accountability across CSR pillars.Key Skills RequiredStrong documentation and communication skills.Experience in CSR project management and compliance.Ability to coordinate multi-site programs and events.Networking and collaboration with external partners.Analytical skills for impact assessment and social audits.Proficiency in MS Office, report writing, and presentation design.Role Differentiation (Two Positions)Manager – Sector Focus:Responsible for specialized CSR pillars (e.g., Education, Healthcare, Environment).Manager – Site Focus:Responsible for plant site/community-based programs, local coordination, and monitoring.

[Applicants: Over 200 applicants | Industry: Business Consulting and Services | Type: Contract | Level: Entry level] Inizio is the strategic partner for health and life sciences companies. And of course, because we’re helping our clients to transform healthcare and improve millions of lives you can feel pride in your work at InizioWe are hiring aContracts Coordinatorto join our global commercial team, this role is hybrid and located in Gurugram, India.Key Responsibilities:Work with the business and clients to ensure client SOWs are signed in a timely manner.Work with key business stakeholders to ensure all client SOWs are loaded into HighQ system.Identify key meta data points from SOWs and accurately enter data into HighQ system.Performs basis QC checks on SOWs before entering into the system.Supporting the management in matters related to the clients.The PersonExcellent communication skills to work collaboratively with all colleagues and clients.Strong IT skill set to include experience using Microsoft Office SystemsExcellent attention to detail skills.Flexible and able to operate in a dynamic, fast paced environment.Analytical thinking and ability to streamline and improve business processes.Experience and Skills:Previous experience in contract coordination preferred.Minimum of a bachelor’s level degree.Demonstrated experience in best practice administration and the ability to prioritize work.Some background in working with Life Sciences / Pharma is preferable.The base salary range represents the low and high end of the salary range for this position.

[Industry: Business Consulting and Services | Type: Full-time | Level: Not Applicable] SummaryPosition SummaryThe role of technology in legal functions is growing exponentially and allowing legal departments to transform how they improve their processes, increase efficiencies and transform the future of legal services delivery. Maintain relationships and serve clients holistically.People Development : Participate in the development of team members.Business Development : Participate in and contribute to pursuit teams.The teamAt Deloitte Tax LLP, our Legal Business ...

We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. You’ll be the go-to contact for agency partners, helping them find value, solving challenges, and ensuring they stay and grow with E2M.As E2M continues to integrate AI-driven solutions into client services, the ideal candidate should also possess abasic understanding of AI concepts and their application in digital and agency workflows.Key ResponsibilitiesAct as the primary point of contact for assigned E2M clients.Work with clients to ensure they gain maximum value from our services.Ensure exceptional client experience and handle escalations smoothly.Coordinate with project managers, developers, designers, and SEO teams for timely delivery.Capture client feedback and act as a customer advocate internally.Manage client accounts to drive renewals, retention, and growth.Monitor account health, budgets, and timelines while ensuring profitability.Build and maintain strong client relationships through strategic guidance.Proactively identify risks and implement creative solutions.Collaborate cross-functionally to ensure a seamless customer journey.Support conversations around AI-enabled services by understanding basic AI capabilities and communicating value to clients when relevant.Requirements4–6 years’ experience in a creative, digital marketing, or web design/development agency.Prior experience handling or delivering digital/web-based projects.Passion for great work with strong process and strategy orientation.Good understanding of web technologies and digital marketing (no coding required).Basic knowledge o...

The Play store serves more than 2.5 billion users across over 190 countries, and is a critical driver of Google’s overall business growth.The Google Play Retail and Payments team manages the sale of gift card products on Play and at retailers around the world. Contribute to a cross-functional launch team and manage the launch project plan as well as key operational steps.Own the operations business function for a quickly growing digital business selling first and third-party gift cards on Google Play.Serve as primary operational contact for external partners, managing topics spanning business reviews, launch coo...

[Industry: Business Consulting and Services | Type: Full-time | Level: Mid-Senior level] Job Title: Business Development ManagerJob DescriptionThe Business Development Manager (BDM) plays a crucial role in driving growth and expansion in the India marketplace by focusing on our Manufacturing, Mechanical & Electrical, and Systems & Software Practices. The BDM will develop and execute strategies to enhance our service capabilities within assigned accounts, working closely with a dedicated team to ensure a consistent approach throughout the sales cycle.ResponsibilitiesDevelop strategies and execute plans to expand services opportunities in the India marketplace.Meet or exceed annual revenue and gross profit targets.Collaborate with Practice leaders and solution experts to deliver innovative solutions to clients.Expand capabilities within assigned accounts and maintain strong client relationships.Introduce solutions and ideas to clients to improve their business performance.Assist in assessing, designing, and developing technical requirements and solutions.Support project proposal development and present proposed solutions to clients.Manage client expectations throughout the sales cycle and closing process.Develop and manage a pipeline of qualified opportunities with customers, building relationships with Executive Sponsors and key decision makers.Demonstrate strong business acumen in sales, RFx’s, presentations, contracts, negotiations, communications, technology, reporting, and leading by influence.Enlist Corporate functions to ensure appropriate functioning in large account set-up, including contractual requirements and regulatory compliance.Exhibit leadership skills in relationship building, organizational agility, command skills, and institutional stretch assignments.Essential SkillsBusiness developmentAccount managementStrategic planningGoal-oriented with proven results in business development for Engineering ServicesStrong business acumen and skill level in sales, contracts, negotiations, and communicationsAdditional Skills & Qualifications10+ years of successful experience in initiating and cultivating business development opportunitiesWork EnvironmentThe work environment involves collaborating with a team within the Delivery Operations team, utilizing cutting-edge technology solutions.

[Applicants: Over 200 applicants | Industry: Advertising Services, Marketing Services, and Food and Beverage Manufacturing | Type: Full-time | Level: Mid-Senior level] About Dhampur Bio Organics Limited (DBOL)(Specifically seeking candidates with experience in Marketing or Advertising agencies.)Dhampur Bio Organics Limited (DBOL) is an integrated agri-based company with a longstanding presence in India’s sugar industry. Currently managing three plants, we boast a collective capacity to process 22,000 MT (metric tons) of cane daily, yielding 2,200 MT of refined sugar and 800 MT of raw sugar per day.

Establish and govern the highest standards for data annotation quality, throughput (AHT, TAT), and overall operational performance across the entire portfolio.Drive Continuous Improvement: Foster a culture of data-driven, continuous improvement. Champion methodologies (e.g., Lean, Six Sigma) adapted for the AI data context to systematically enhance processes, tools, and team performance.Portfolio Risk Management: Identify, assess, and mitigate systemic risks across the client portfolio, including operational, financial, and reputational risks.Executive Client & Stakeholder ManagementExecutive Client Relationships: Own and cultivate relationships with senior executives at our key client accounts.

[Applicants: Over 200 applicants | Industry: Software Development and Higher Education | Type: Full-time | Level: Entry level] Key ResponsibilitiesDevelop and maintain backend systems using Django and Python to support our web applicationCollaborate with cross-functional teams to design and implement new features and functionalitiesOptimize application performance and ensure scalability of the platformTroubleshoot and debug issues to ensure seamless user experienceStay current with industry trends and best practices to continuously improve our technology stackParticipate in code reviews and provide constructive feedback to team membersContribute to the overall technical architecture and strategy of the companyAbout Company: InstaAstro is a holistic wellness platform that integrates trusted Indian practices such as astrology, yoga, meditation, and mantra/chanting/pooja to address real-life challenges and deliver measurable mindfulness outcomes for customers during critical life stages (mega moments). Our platform offers users one-on-one astrology consultations along with daily activity tracks and content designed to assist with issues related to relationships, career, health, and personal growth.

Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments.

The key responsibilities in this role will include developing and maintaining strong, long-lasting relationships with banks, registered investment advisors (RIA), corporates and mutual fund distributors. The role involves meeting ambitious sales targets for the AMC’s key schemes.Must Haves1-2 years of experience in sales preferably in the AMC, Banking or Insurance spaceNISM certification in the relevant sales moduleA rigorous and structured approach toward building and scaling relationships with key sales counters like Mutual fund distributors, Registered investment advisors, Banks and Corporates.Excellent communication, presentation, and interpersonal skills.