Customer success Jobs in US

Description Global Payments is seeking a bilingual (FR/EN) Customer Success manager based in our Markham office (Hybrid Model). Competitive base salary + quarterly sales incentives OTE - $55,000 - $64,000 Hybrid work model Benefits after 30 days Coaching from top of class sales professionals and leaders Growth and development opportunities Innovative and established industry Fast paced and challenging environment Responsibilities Revenue Generation Identify all sales opportunities within assigned Small Business Portfolios Cross Sells/Up Sells of bank card services Terminal sales and upgrades Re-pricing of merchants to profitable level where applicable Promote and Sell additional services offered by Global Payments and Existing Partners Customer Retention / Account Maintenance Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP Proactively call our top merchants to ensure a positive relationship is maintained Maintain a 60% save ratio Add Locations Setups Equipment setups Leading Integration Projects Account Changes New Merchant Location Setups Integrated POS Setups Customer Service One stop Resolution 24-48 hour follow up with all Voice mail, Incidents, Emails Strong follow up for all setups and orders Minimize all escalation issues at first point of contact All issues must be documented in CSP with follow up resolutions Required Qualifications High School diploma French and English communication skills (written and spoken) 1-2 years of Sales or B2B customer service experience Strong negotiation skills Strong outbound and inbound phone sales skills Strong telephone and relationship building Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions Effective time management / organizational skills to deliver products and services to clients Strong knowledge of several of PC based applications including: Word, Excel, Outlook, and Intranet Ready to Elevate Your Career?

[Applicants: Be among the first 25 applicants | Industry: Technology, Information and Internet | Type: Full-time | Level: Mid-Senior level] The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve th

[Applicants: Over 200 applicants | Industry: Professional Services, Hospitality, and Food and Beverage Services | Type: Full-time | Level: Mid-Senior level] LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a

[Industry: Software Development | Type: Full-time | Level: Entry level] We are looking for a Customer Success Manager to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems t

[Applicants: Be among the first 25 applicants | Industry: Software Development | Type: Full-time | Level: Entry level] We are looking for a Customer Success Manager to join our team to train AI models. You will measure the progress of these AI chatb

You believe that a company’s success depends on its clients’ success. Your enthusiastic and proactive support will inspire deeper client engagement with Xello, resulting in client retention and incremental revenue growth.

Description A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. Ability to improve customer satisfaction and drive customer loyalty.

Job Description A Place for Mom’s Home Care business has an exciting opportunity for a senior leader to join its team as Vice President, Customer Success for our rapidly growing Home Care business. Reporting directly to the General Manager of Home Care, this leader will own the end-to-end performance of customer-facing post-acquisition functions, with a mandate to drive retention, expansion, and operational excellence.

Learn more at diligent.com or follow us on and Facebook The Opportunity: Diligent Market Intelligence (DMI) is a global provider of governance, shareholder, and market intelligence data delivered through SaaS platforms, data feeds, and analytics solutions. As part of Diligent, a leading Governance, Risk, and Compliance (GRC) technology company, DMI provides decision-grade intelligence that helps asset managers, investment banks, law firms, and advisors anticipate risk, engage shareholders, and make informed strategic decisions.