Business Intelligence Analyst
May be filledCurrently, gaps in trusted KPI definitions, revenue and churn analysis, and scalable insight delivery result in reliance on ad-hoc analysis, inconsistent metrics, and manual reporting.We're looking for a Business…
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Currently, gaps in trusted KPI definitions, revenue and churn analysis, and scalable insight delivery result in reliance on ad-hoc analysis, inconsistent metrics, and manual reporting.We're looking for a Business Intelligence Analyst to expand and operationalize business intelligence across the organization. This role will design and maintain core analytical data models, define standardized KPIs, and deliver insights that enable proactive management of growth, retention, and performance.What You'll DoDesign and maintain core analytical data models (Accounts, Subscriptions, Invoices, Pricing History, Contracts, FX, Churn Events), sourced from CRM, billing, and operational systems and modeled within the analytics warehouse, to indicate overall company health.Conduct exploratory, trend, and forward-looking analysis to support strategic initiatives such as revenue forecasting, churn risk identification, and product performance evaluation.Partner with department leaders to define, develop, and standardize team KPIs and insight dashboards.Intake, prioritize, and fulfill analytical requests while identifying opportunities to automate recurring reporting and reduce ad-hoc dependency over time.Refine and maintain executive and departmental dashboards to ensure aligned KPI definitions, improved data accuracy, and consistent performance tracking.What You Bring3+ years of experience in data analysis, business intelligence, or a similar role.2+ years of experience working in a SaaS or technology-enabled organization, with focus on revenue reporting, product utilization, and customer health analytics.Strong SQL proficiency and experience with relational databases and data warehouse concepts.Experience with data visualization tools such as Tableau, Power BI, or MetaBase.Experience working with CRM and operational syste...